Website Terms of Use

Last Updated: 14/11/25

Welcome to Piper’s Bakery. By accessing or using our website (Piper’s Bakery), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Site.

1. Eligibility

  • You must be at least 18 years old to use this Site or make purchases.

  • If you are under 18, you may not use the Site, browse it, or submit any personal information.

2. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of others. You may not:

  • Use the Site in any manner that could damage, disable, or impair the Site.

  • Attempt to access any accounts, data, or systems without authorization.

  • Use automated tools (robots, scrapers, bots) to access the Site without permission.

3. Orders and Payments

  • Product prices, descriptions, and availability are subject to change at any time.

  • Piper’s Bakery reserves the right to refuse or cancel orders for any reason, including suspected fraud or incorrect pricing.

  • All payments must be made through the approved payment methods listed at checkout.

4. Content and Intellectual Property

  • All content on the Site—including text, images, logos, graphics, and recipes—is owned by Piper’s Bakery or licensed to us.

  • You may not reproduce, distribute, or use any content without our written permission.

5. User-Submitted Content

If you submit reviews, comments, photos, or other content:

  • You grant Piper’s Bakery a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content.

  • You confirm that the content does not violate any laws or rights of third parties.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Third-Party Links

The Site may contain links to third-party websites. Piper’s Bakery is not responsible for the content or practices of any third-party site.

8. Disclaimer

  • The Site is provided on an “as-is” and “as-available” basis.

  • Piper’s Bakery does not guarantee the Site will always be uninterrupted, secure, or error-free.

  • We make no warranties regarding the accuracy or reliability of any content.

9. Limitation of Liability

To the fullest extent permitted by law, Piper’s Bakery is not liable for any:

  • Direct, indirect, incidental, or consequential damages

  • Loss of data, profits, or business opportunities
    arising from your use of the Site.

10. Indemnification

You agree to indemnify and hold harmless Piper’s Bakery, its employees, and partners from any claims or damages arising from your use of the Site or violation of these Terms.

11. Changes to These Terms

We may update these Terms at any time. The “Last Updated” date will reflect the most recent changes. Continued use of the Site means you accept the revised Terms.

12. Governing Law

These Terms will be governed by the laws of [Insert Country/State].

13. Contact Information

If you have questions regarding these Terms, please contact us at:
Email: hello@pipersbakery.com
Address: Pound Street, Warminster, BA12 8NW

Order Terms & Conditions

1. We must receive the balance by the due date indicated and before collection/delivery or the contract is null and void, and your deposit will not be refunded. If you are having trouble making your payment, please contact us as soon as possible.

2. You can make adjustments to your celebration cake up to 5 days before your collection/delivery date, or your wedding cake up to 1 month before your collection/delivery date. After this time, no adjustments can be made. Any changes requested before this date cannot be guaranteed and may be subject to additional charges, if the new design will take longer or is more expensive to create.

3. Delivery and setup is dependent on the location of the venue and will be stipulated in the final price.

4. We are not responsible for any damage to the cake after delivery and/or setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table and a cool room for storage/display, particularly in warmer months. Do not place your cake in direct sunlight, or near a heat source.

5. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession. You must arrive on time for your collection (stipulated on invoice), or we may not be there to hand over your order. Please inform us if you are going to be late. If you miss your collection time without informing us of your situation, we hold the right to cancel your order without refund. We will endeavour to reschedule your collection, however this is not always possible.

6. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

7. We are not an allergy free kitchen. Our products may contain or come into contact with a variety of different allergens, including but not limited to: wheat, soy, nuts, sesame, milk, eggs and sulphites. You agree to notify your guests of this risk and hold us harmless for allergic reactions. You agree to notify us of any allergens you or a guest may have. Allergen labels will always be on our cake boxes, however please contact us if you are unsure.

8. This agreement is contingent upon our ability to complete the order and is subject to accidents, kitchen apparatus failures, sickness and other causes beyond our control, that may make us unable to complete your order.

9. If we cannot complete your order due to an unforeseen circumstance such as above, we will refund you the full balance that you have paid, as long as the fault lies with ourselves and not the customer. If we are unable to source an ingredient for your cake, we have the right to make a substitution with another suitable ingredient without compensation and will inform you of this decision. If a substitution cannot be found, we will offer alternative flavours. If the alternatives are not suitable for you, and you would like to cancel your order we will consider a partial refund.

11. ORDERS UNDER £80 (deposit not required).

a. If you have paid your final balance and need to cancel your order, we can discuss the possibility of sending you a refund, depending on the circumstances and the amount of notice given. You will need to give more than 72 hours notice in order to be considered for a refund.

b. If you would like to change your order date, you will need to give 72 hours notice (subject to availability), and will only be able to move your date once, before your order will be considered cancelled.

12. ORDERS OVER £80 (deposit required).

a. If you have paid your final balance and cancel your order, we can discuss the possibility of sending you a partial refund (minus the deposit) depending on the circumstances and the amount of notice given. You will need to give more than 2 week’s notice for celebration cakes and 1 months notice for wedding cakes, in order to be considered for a partial refund.

b. If you would like to change your order date, you will need to give 1 week’s notice for celebration cakes (subject to availability), and will only be able to move your date once, before your order will be considered cancelled.

c. You will need to give 1 month’s notice to change any wedding cake dates (subject to availability), and will only be able to move your date once, before your order will be considered cancelled.

13. If you cancel your order for any reason, your deposit will not be refundable in any circumstance.

14. REBOOKING ANY ORDERS

a. Please be advised that we may not have space for your order if you change your delivery date. If this is the case, your order will be considered cancelled and we will refer to terms 11a & 12a for refund opportunities.

b. We will be happy to discuss and check up to three possible dates, before your order is considered cancelled. If we have not been able to rebook your order after 1 month of discussion, your order will be considered cancelled and we will refer to terms 12a & 13a for refund opportunities.

15. COMPLAINTS

a. We take great pride in the quality of our products and strive to ensure every customer is fully satisfied with their order. If you are unsatisfied with your purchase, please contact us as soon as possible so we can address your concerns.

b. I will need to see evidence of the issue, so please provide pictures and where possible, save the cake in question so we can look at it physically.

c. Do not let any venue make decisions on the quality of the cake or throw away your cake, if you are unhappy with it. Please check with me first, if you have any concerns about your cake. You are welcome to contact me during working hours via these methods:

Mobile: 07900 924 713 Email: hello@pipersbakery.com

d. Upon receiving a complaint, we will carefully review the situation by taking into account the nature of the issue, including but not limited to product quality, accuracy of the order, and timing of delivery or pickup. Depending on the circumstances, we may offer a partial refund, replacement, or discount of your next cake as a resolution. Your deposit is not refundable in all circumstances.

e. Please note that all refund or compensation decisions are made at the discretion of Piper’s Bakery after evaluating the specific case. We encourage customers to report any issues promptly to allow us to provide the best possible solution.

16. CHANGE OF TERMS

a. Piper’s Bakery has the right to update and change these terms and conditions as our business continues to grow and expand. We will inform you of any changes as they occur and seek your agreement.

FRESH FLOWER GUIDLINES (for fresh flower weddings/celebration cakes only) There are new guidelines from the FSA in the UK that state certain fresh florals should not be used on wedding cakes. We will have had a conversation about which flowers are and aren't suitable for your cake. Please note the updated guidelines below:

1.CHOOSING YOUR FLOWERS

a. Once the new legislation comes into effect (est. late 2024), there will be a list of banned flowers that I will not be able to attach to your cake. If we have inadvertently chosen one of these flowers before the legislation comes into effect, I will update you and we can decide on a safer flower to use together.

b. I will only attach either edible or non-edible, but safe to use if close to food, flowers to your cake. I will be guided by information gathered by floral experts such as the RHS.

c. If you choose a non edible, but safe near food flowers, then you acknowledge that these fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants - although they are always washed before use.

d. Some people can have allergic reactions to certain flowers, so please make sure the flowers you have chosen are safe for both you and your guests.

2. PREPPING YOUR FLOWERS

a. Your flowers will be thoroughly washed before use.

b. Your flowers will be attached to your cake using a 'posy pick' barrier. These are plastic tubes, with a closed bottom, in which the stems will sit in, before being inserted into the surface of your cake. This helps stop possible contamination between your cake and your chosen flowers.

3. SERVING YOUR CAKE WITH FRESH FLOWERS IN MIND

a. Please remove any flowers from your cake before cutting and serving your cake.

b. Please assume that your cake flowers are not safe to eat, unless specifically stated by myself.

c. The posy picks that have been inserted into the surface of your cake are usually a clear clouded plastic colour, so please do take care to remove these as well, to ensure none are left behind in cake and served to guests.

3. OUTSOURCING FLOWERS FROM ANOTHER FLORIST

a. If flowers are provided by an outside source, I will place them for an additional fee.

b. These flowers will need to be in accordance with the new guidelines, and not contain any toxic or banned flowers. I will not attach any outsourced flowers that are not considered safe.

c. I will not allow a florist to attach their flowers to your cake, this will need to be done by myself. This is because they will need to be food registered and have the appropriate hygiene qualifications to do so, which many florists don't have in their usual line of work.

d. I will need to be able to thoroughly wash any outsourced flowers in a food safe sink at your venue, before attaching to your cake, if I haven't been able to do so beforehand in my kitchen. If I cannot wash them, then I cannot attach them to your cake. I will continue to update these guidelines as more information is released. If you have any questions regarding these new guidelines, please don't hesitate to ask. As ever, I am very happy to help!